POSITION Description

Cutler Group is seeking an IT Support Specialist to provide day-to-day support of our desktop computing community in a confident and professional manner. Support and maintenance of the following is expected: desktop, server, and printer hardware procurement and deployment; Windows and Ubuntu desktop operation systems deployment and support; Windows Server and AD administration; and client-side application support ranging from office products and third party trading applications to proprietary applications, database access, and scripts. Other responsibilities include participation in documentation and project execution. Additionally, the IT support specialist will stay abreast of current and new technology as it relates to their role, as well as have a strong sense of organization and prioritization. The ideal candidate will revel in both complexity and uncertainty, and delight in breaking down and translating problems into actionable and testable technical solutions.

This is an in-office position in our San Francisco location. Because our Traders work market hours, this is an early-hours position. The office hours for this position will be approximately 5:45 am until 2:00 pm.

Duties & Responsibilities

    • Respond to hardware and software support issues from employees for desktop applications
    • Set up and configure new computers
    • Install application software
    • Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
    • Track and update IT inventory
    • Work with vendors to help resolve technical issues
    • Perform miscellaneous IT related duties and other duties as assigned

Required Skills & Experience

    • Excellent interpersonal, customer service, organizational and communication skills
    • Ability to problem-solve and think creatively
    • Experience using Windows 10 and Ubuntu 20.04 and later
    • Ability to work collaboratively and independently on assigned duties
    • Ability to multi-task and prioritize assignments
  • Ability to lift and/or move up to 40 pounds. This role requires moving and lifting equipment.


Cutler Group offers competitive salary and employee benefits as per industry standards with participation in annual bonus pool plan. This is an entry level position with a salary range of $110,000 – $130,000, based on experience. Employee benefits include health, dental, and life insurance as well as a 401(k) and Flexible Spending Account.

Cutler Group Information

Cutler Group is an electronic market maker for most of the equity derivatives traded in the United States. We develop and operate a proprietary trading system, which manages millions of live quotes continuously throughout the trading day. We are a rapidly growing mid-sized company. As market hours in San Francisco are from 6:30 AM to 1 PM (PST), work hours are on the early side – 6:00 AM to 3:00 PM for most Traders.

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Due to the volume of responses, we can only respond to the candidates selected for interviews.

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